Welcome to The Elara Co (“we”, “our”, “us”). By accessing or using our website www.elarabyshilpa.com, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.
1) General
• These Terms apply to all visitors, customers, and users of our website.
• By purchasing from us, you agree to comply with these Terms, our Privacy Policy, and our Cancellation & Refund Policy.
• We reserve the right to update or modify these Terms at any time. Updates will be posted on this page.
2) Products & Orders
• All our products are handmade, so slight variations in color, texture, or finish are natural and not considered defects.
• Product descriptions, sizes, and images are provided as accurately as possible. However, colors may vary slightly due to lighting and screen resolution.
• Placing an order signifies your intent to purchase and acceptance of these Terms.
• We reserve the right to cancel or refuse any order due to product unavailability, pricing errors, or suspected fraudulent activity.
3) Pricing & Payment
• All prices are listed in Indian Rupees (INR) unless stated otherwise.
• Prices are subject to change without prior notice.
• Payments must be made in full at the time of purchase through our secure payment gateways.
• We are not responsible for delays or failures caused by payment processing errors of third-party providers.
4) Shipping & Delivery
• Orders are processed and shipped within the timelines mentioned on the product page. Delays may occur due to factors beyond our control (courier delays, natural events, festivals, etc.).
• Shipping charges are displayed at checkout and are non-refundable.
• Once dispatched, tracking details will be shared with the customer.
• Risk of loss or damage passes to the customer upon delivery by the courier partner.
5) Cancellations, Returns & Refunds
• No returns, no exchanges, no cancellations once an order is placed, as per our Cancellation & Refund Policy.
• Refunds or replacements are only processed in cases of manufacturing defects, damages during transit, or missing items, and only if reported within 24 hours of delivery with an unboxing video.
• Custom/personalized products are not eligible for refunds, cancellations, or exchanges.
6) Intellectual Property
• All content on our website—including text, product images, designs, logos, graphics, and brand elements—are the property of The Elara Co.
• You may not reproduce, copy, distribute, or use our content without written permission.
7) Use of Website
• You agree not to misuse our site, attempt unauthorized access, or engage in fraudulent or harmful activity.
• You must not upload or transmit any viruses, malicious code, or unlawful material.
• Any misuse may result in denial of service, legal action, or reporting to authorities.
8) Limitation of Liability
• Our liability is limited to the value of the product purchased.
• We are not responsible for indirect, incidental, or consequential damages arising from use of our products or website.
• Customers are responsible for following Candle Care & Safety guidelines provided with products. Improper use of candles is at the customer’s own risk.
9) Third-Party Services
• We may use third-party payment gateways, courier partners, or analytics tools.
• We are not responsible for errors, delays, or breaches by these third parties but strive to work only with trusted providers.
10) Governing Law
• These Terms are governed by the laws of India.
• Any disputes will be subject to the exclusive jurisdiction of the courts in [your city/state, e.g., Tumakuru, Karnataka].
11) Contact Us
If you have any questions about these Terms & Conditions:
The Elara Co
Email: care.elaraco@gmail.com
Address: The Elara Co, Ranichennamma Extension, Near IOB Bank, Belagumba, Tumkur -572104
Order Support
WhatsApp: [+91-9108315135