At The Elara Co, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you share with us when you use our website www.elarabyshilpa.com, place an order, or interact with us.
1) Information We Collect
We may collect the following information:
• Personal details: Name, email, phone number, billing/shipping address.
• Order details: Product preferences, payment details (processed securely through trusted gateways).
• Technical details: Device type, browser, IP address, cookies, and browsing activity on our site.
• Communication data: Messages sent via our contact form, email, or WhatsApp.
2) How We Use Your Information
Your information is used to:
• Process and deliver your orders.
• Communicate order updates, confirmations, and support.
• Improve our website, products, and customer experience.
• Respond to inquiries, complaints, or feedback.
• Send promotional offers or newsletters (only if you opt-in).
3) Sharing of Information
We do not sell or trade your personal data. Information may only be shared with:
• Service providers: Shipping partners, payment gateways, analytics tools.
• Legal obligations: If required by law, regulation, or government authority.
All third-party services we use follow strict privacy and security standards.
4) Cookies & Tracking
Our website may use cookies and similar technologies to:
• Improve site performance and loading speed.
• Store your preferences for a smoother shopping experience.
• Collect anonymous analytics about visitor behavior.
You can disable cookies in your browser settings, but some features may not work properly.
5) Data Security
We take reasonable steps to protect your information from unauthorized access, misuse, or disclosure by:
• Using secure payment gateways.
• Encrypting sensitive information during transmission.
• Restricting access to personal data to authorized personnel only.
6) Your Rights
You have the right to:
• Request access to your personal data.
• Ask us to correct or update inaccurate information.
• Request deletion of your data (subject to legal and transactional requirements).
• Opt out of promotional communications at any time.
7) Children’s Privacy
Our website and products are not directed at children under the age of 13. We do not knowingly collect information from children.
8) Third-Party Links
Our site may contain links to third-party websites (e.g., Instagram, payment providers). We are not responsible for their privacy practices and encourage you to read their policies.
9) Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.
10) Contact Us
For questions about this Privacy Policy or how we handle your data:
The Elara Co
Email: care.elaraco@gmail.com
Address: The Elara Co, Ranichennamma Extension, Near IOB Bank, Belagumba, Tumkur -572104
Phone/WhatsApp: +91-9108315135